Temporarily Halt Utility Provider Disconnections for Nonpayment

December 30, 2020 by superch6

Temporarily Halt Utility Provider Disconnections for Nonpayment

Due to the aftereffects of the situation that is COVID-19 we recognize that some clients are worried about being in a position to make their energy re payments. Our Utility customer care Division is providing customer support and re payment choices to help energy clients navigate these challenging times.

We recently applied some noticeable modifications to ensure our clients’ resources aren’t interrupted. Please review the changes that are implemented alternatives for making re re re payments, how exactly to contact our staff and alternatives for asking for solution remotely. payday loans Michigan The details contains solutions which can be now available, but could be useful in the years ahead.

We additionally included the telephone figures for many assistance that is local when you need to talk about your account together with them.


To give relief if you are maybe not currently in a position to pay money for energy services, you will see a freeze that is temporary energy disconnects for non-payment of services until further notice.

Domestic Bill Payment Arrangements

Besides the freeze on energy disconnects, we ask that any consumer needing assistance spending their household bill to please phone 512.393.8383 to demand payment arrangements or re payment extensions.

Domestic Bill Late Costs

Belated costs for utility bills have now been suspended for the remaining of 2020, until 31, 2020 december. A fee that is late waiver form is not any much longer required.

Us, we can assist in arranging payment plans that provide a longer time period for utility payments to be made if you contact. The Utility customer support Staff could be reached at 512-393-8383 to go over a payment that is possible or expansion when it’s required.

COVID-19 Reaction: Customer Re Re Re Payment and Services Options

Remote Payment Options:

Energy Online Alternatives:

Re Re Payments


Email Messages:

Automated Mobile Line: 512 393-8333

eBOX – Pay straight from your own bank/credit union

By Mail: 636 E. Hopkins San Marcos, TX 78666

Walk-up provider:

HEB Company Centers:

  • 641 E. Hopkins
    • 11 a.m. – 5 p.m. Monday – Saturday
  • 200 W. Hopkins
    • 10 a.m. – 7 p.m., Monday – Friday
    • 11 a.m. – 5 p.m., Saturday – Sunday

Additional client Services offered to clients:

  • Senior Penalty Exemptions (clients over 60 years old)
  • Automated Recurring Re Payments (Credit/Debit Cards or Bank Account)
    • To join up, click the link.
    • To find out more, follow this link.
  • Contact our staff by e-mail
    • Electronic Bill (Paperless Bill) or
    • E-mail request to Utility_Billing@sanmarcostx.gov
  • Budget Billing: the program is a month-to-month set amount centered on past 12-month bill history

Energy Assistance Agencies:

  • Community Action, Inc of Central Texas 512.392.1161
  • St. Vincent De Paul 512.353.7394
  • Southside Community Center 512.392.6694
  • Salvation Army 512.754.8541

Remain Vigilant about Potential Fraud

Some clients could be the target of phone or e-mail frauds, particularly throughout the COVID-19 crisis. We urge one to stay aware and vigilant of the possibility for folks you are you to definitely deliver them cash or present cards, or provide them with your own personal information.

Typical Sense Procedures to Avoiding Scams

Your San Marcos Utility Billing Center will call you asking never for information that is personal. Then terminate the call immediately if you suspect the call is not legitimate, take note of the number.

We don’t phone clients after normal business hours or on weekends.

We have been currently maybe perhaps not disconnecting resources. In the event that you get a call demanding re payment or suggesting they are going to shut down your services, be sure to end the decision instantly.